Renovated Keeper's Landing Cottage with 2 carts, bikes and beach gear awaits.

Thank you, Heather, for the kind words! It was great working with you, and we look forward to hosting your next trip to BHI.

Joseph, So glad you enjoyed your stay. We look forward to hosting you and family again soon!

Thanks Palyce! Looking forward to hosting your next visit to BHI. Take care!

Thank you Shannon! We would love to have you and family back in future.

We so enjoyed having you. Come see again soon!

Thank you for the kind words! We hope to host you again on your next trip down to BHI. Take care!

Thank you, Tracy! So glad you enjoyed your time at Bubble Beach.

We sincerely regret that you had an issue with the golf cart. After a Thursday arrival, we received your call Friday afternoon informing us that the cart became inoperable after you used it all morning to explore the island. Immediately upon your call, we called our golf cart service provider and they arrived within 10 minutes to tow the cart back to the house and diagnose the problem. When we spoke with the service provider, they confirmed that the issue was simply a dead battery and a re-charge was all it required to become operable again. While the service provider was onsite, I informed you of an estimate for how long the re-charge would take (a couple of hours) and we agreed it would take about the same amount of time to procure a rental as a back-up cart, so you declined to pursue that. Despite that, we decided to compensate you for the full+ amount of a day-long golf cart rental. At the conclusion of our call, I asked if there was anything else I could do to make sure your stay was enjoyable, and you said there was nothing else that you needed. To us, that meant the issue had been resolved to your satisfaction. During the remainder of your stay, the cart was fully functional, which you confirmed. It was not clear until after your checkout/review that you were unsatisfied with our resolution for the two hours during which you couldn’t use the golf cart. As hosts, we want to take this opportunity to mention that we feel this review is a misrepresentation of what occurred and reassure our future guests that our home and cart are very carefully maintained. Our cart is a 2019 Club Car Onward model with a digital monitor that displays remaining battery life. It is on a seasonal plan with routine maintenance checks (monthly from May-September and every other month in off season). We also take pride in our customer service and we feel we resolved this matter in an efficient and empathetic way when we were given that opportunity. Bald Head Island is a wonderful place, and we strive to make sure our guests feel that in every way.