About the property
- Half Baths0
- Minimum Stay7 nights
Royal Shell Vacations
- Response rate:
- Response time:
- within one hour
- Calendar last updated:
- May 24, 2018
Pool / Spa
SUMMER RENTERS BEWARE!!!
I don't normall write reviews; however, potential renters need to know about some of the issues we encountered during our stay.
PROS: It is a nice house in a good location close to the beach and near several good restaurants. We had a total of 12 guests (9 adults and two children) and the house was spacious enough to easily accomodate our party.
CONS: Unfortunately, we had many problems with the house that lead me to rate this property one star. The upstairs AC did not work properly during our entire stay which meant the master bedroom and guest bedroom were practically unhabitable. It got to the point that I considered getting a hotel room just to get a good night's sleep. After having to wait on maintenance people each day, we were finally told that the current AC unit is too small for the space it needed to cool. If you stay here during the summer, be prepared to be extremely uncomfortable each night.
In addition to the AC not working, we also had problems with our washer/dryer and dishwasher. It took several hours to dry a small load of towels. The management company finally brought us a new dryer the last day of our trip. The dishwasher required a new part which never arrived so the dishwasher never worked properly during our stay. When you are staying at house this nice, I don't think it is unreasonable to expect basic appliances to work.
If you enjoy spending your vacation waiting on maintenance people and being uncomfortably hot at night, this is a great property.
WE WILL NOT BE STAYING HERE AGAIN!
Thank you for taking the time to provide us with valuable feedback; it is what allows us to continue our pursuit of exceptional guest service every time.
Most importantly please accept our apology for the service failures you experienced during your recent visit.
Upon notification of each issue; we had our maintenance technician to the home. The A/C was repaired Sunday evening, and a new dishwasher and dryer have since been installed.
Although we cannot guarantee that appliances won’t break (just as they can in your own home); we believe responsiveness is the key and we did address all issues, as soon as notified, in order to resolve them.
We do hope that your future travels to the area will provide us with another opportunity to make your stay a wonderful vacation to remember.
Rates & Availability
Additional information about rental rates
Royal Shell makes every effort to ensure the information on our website is accurate however it is not guaranteed. Descriptions, rates and property amenities listed on the website are subject to change without notice. Royal Shell reserves the right to make adjustments at any time with regard to rates, descriptions, images as well as any other information contained on the Royal Shell Vacations website.