Breathtaking mountain and sunset views...huge cabin with cozy atmosphere

Thanks for the review of the cabin. I do want to address your concern regarding the road. All of the owners in this area have tried repeatedly to get the county to pave Pinecrest Way, but unfortunately to date we have been unsuccessful. So in the meantime, we bring in many loads of gravel a couple of times a year and smooth the roads. If it was a little bumpy for your stay, I apologize. We had some strong thunderstorms that did cause some temporary ruts in the road. In addition to adding gravel, I personally cut the brush on the sides of the road to provide as much clearance as possible for guests so that driving to the cabin is as pleasant as possible.

Thanks for your review! I am glad that you enjoyed your stay. As for the hot tub, the water was drained and the hot tub cleaned prior to your arrival. The house has an older hot tub that has some mineral stains from the well water on the walls that I nor my cleaners are no longer able to remove. However, I can assure you that the hot tub was cleaned. I have ordered a new hot tub and it should be in some time in April or May depending on delivery, so those stains will no longer be an issue.

I am disappointed to hear about the issues with the linens. I have very recently changed cleaning companies and had not yet had any complaints. I did get to see the cabin after the last cleaning and I agree that the linens need upgrading. I have decided to purchase my own linens and they will be in the cabin by the end of the week, as my goal is 100% customer satisfaction. I do not expect quality to ever be an issue and I strive to address any concerns ASAP. As for the supplies that are mentioned, guests are provided starter supplies, not enough for the entire stay. I do ha e coffee filters in the cabin, but have never considered providing coffee. I will have to think on this one for awhile and decide if this is a direction that I want to go!

I do have to apologize for the handicap accessibility oversight. When I purchased the cabin over 3 yrs ago, all of the handicap accessibility equipment was already in place. I did not investigate thoroughly enough to realize that there was a assist bar needed for the one toilet. There is a partial wall just next to the toilet that is easy to grab and so I assumed that that was adequate. I will be installing a hand assist bar later this month. As for the roof leak, when I contacted the roofer that I use, he was backed up and we looked at the weather forecast and discovered that there was no additional rain expected, so the issue was not time critical. The roof leak has since been addressed! I received no request for additional towels. I keep spare "work towels" in my maintenance room that is always accessible by guests and would have informed the guest of this should additional towels been required to clean the floor. The leak in the kitchen was the dishwasher (only 2 yrs old) that developed a pin hole leak in the brass metal fitting where the water entered the dishwasher. This too has been repaired! My cleaners do not handle the dishes, other than put them away, so a previous renter must have put away dishes that were not clean. I have now addressed cleaning concerns with the cleaning crew and made some additional requests so that these type issues will be minimized in the future. As for the stove, one has been ordered, but I am waiting on delivery. Everything is backed up due to the impact of COVID-19. Many appliances are backordered until May, so I feel fortunate to be getting one in mid January! I have finally been able to get to the cabin to check it out after a very busy holiday period. Obviously things happen when you are not there to oversee and check behind guests/cleaners. With the rental season slowing down, I will get to spend more time at the cabin identifying and correcting issues. This is a common practice after the busy fall and holiday rental season! I do hope that the review by this guest does not discourage potential renters. The place is a great place to spend some down time with your friends and family. It feels remote, but you can be on the Parkway in the heart of the city in less than 10 minutes! Come check it out!