NEW PHOTOS- COTTAGE JUST RENOVATED-PET FRIENDLY

So happy you enjoyed kiawah and my cottage

Hope you return in the future

Thanks so much

Charlotte

First I am sorry that there were issues during the time you stayed at my cottage.

I responded immediately to all of your needs/issues. I don't feel your review is very fair. Let me start with your check in that Saturday. I went down before your check-in and picked up the chair for repair. (it was broken from the previous guest) You asked that I bring another chair and more hangers which I did that day. Your check in was supposed to be 4pm and I let you check in earlier.

I brought the chair back repaired and hangers at 6 that same day. You let me know the dishwasher was not draining on Sunday and I sent appliance repairman down on Sunday. He told me I would have to replace dishwasher and I needed to call a plumber which I did on Monday morning and got him to the house around noon. You discovered Monday morning that garbage disposal was backing up too. There was obviously something clogging the drain lines to make garbage disposal and dishwasher not drain. I immediately went and purchased a new dishwasher and took it to the cottage. Plumber said it was clogged and fixed it. The dishwasher was less than 5 yrs old but motor burned up trying to drain. I went ahead and replaced disposal anyway since it was older. Things happen with any house and a drain clogging is not something you can foresee happening. I spent over 50,000 last year updating my cottage. I live in Charleston and go back and forth to my cottage all the time checking and make sure all is well for my guests. I maintain it and immediately respond to any issue down there. You didn't have to stay there all afternoon with the plumber, I went down to be there.

I had to remove storm door and did not know it was not picked up or I would have came and got it myself. I since saw it after you checked out and hired someone else to come and get it since the garbage collector had not picked it up. Also I did not know until you left about the drawer in the master bedroom being broken. I saw it after you checked out and immediately had it fixed and returned to the cottage before my next tenant arrived.

West Beach is being revitalized and new construction is happening in our area. I can't control progress and I am sorry navigating to the cottage was difficult for yall. There are maps at the gate which are free. There are detour signs and directional signs and I acknowledge this is not ideal but nothing I can do to control this issue.

I am very sorry about the dishwasher

It does work but i had to have it reinstalled

The door was not staying closed.

Palmetto bugs are very common in our area and we have experienced a lot of rain and it makes them sometimes come indoors. I do pay for pest control and they come periodically all year.

I am very sorry you had these issues. The dishwasher is fixed and palmetto bugs are just a sc nuisance.

Thanks

Charlotte

So glad you liked the cottage. I have done a lot of improvements/updates in the last year. I am so sorry to hear about the cleaning service and I will make sure

this does not happen again. I just talked to maid and she said she only washed a few dishes. apparently the tenants before you must have put dishes away that were not clean enough.

Thanks again for choosing to stay at my cottage.

Charlotte

I am very sorry you were disappointed

With my cottage. These were built in late 70s so not much i can do about that

All my TVs work - the light switch in master br has to be on for that tv to get power

I wish you had called and told me you were having an issue -i am very responsive and live in Chas

My bathrooms were completed gutted and they are brand new from 2017 except one porcelain tub was kept and was in great condition

All my linens are new and bought in 2017 on all beds except the blankets which i will replace immediately

I replace towels couple of times a year and they are from Costco and i feel are nice -i use same ones at home

I will talk to cleaners about bath rugs and i am very sorry they were dirty

I provide a starter supply of tissue etc

I will speak to cleaner about that too

I was not aware mattress in kids room were uncomfortable-I will replace those ASAP

Again i am very sorry you were not happy with my cottage