Roof Terrace-Tetti di Piazza Navona

Thank you for your review. We would like to clarify a few points for future guests. The apartment (not a room) is located on the fourth floor of a historic building without an elevator, and this information is clearly stated in the listing before booking. For this reason, we are surprised that your review focuses almost exclusively on a feature that was fully disclosed in advance rather than on the apartment itself. Your comments also refer to the waste bins located in the building's entrance area. This is a decision made by the condominium management and is entirely outside the control of both the landlord and us as the property managers. We always encourage guests to review the listing carefully before booking so they know exactly what to expect. The apartment's location, amenities, and features are accurately described, allowing guests to make an informed choice.

Thank you for your feedback!

Thank you for taking the time to share your feedback. We always value guest comments, as they help us continue to improve our service. We would like to clarify a few points. The apartment is exactly as shown in the listing photos. While the bathroom is compact, it is fully equipped with all the essentials needed for a comfortable stay. Regarding the pricing, we strive for full transparency. All fees and taxes are clearly indicated in the listing. Any difference you may have noticed is due to how VRBO displays the price before VAT during booking—a standard procedure in many systems, especially in the U.S.—and is not under our control. As for the check-in process, we take great care to personally welcome our guests, ensuring that everything is ready for a smooth and enjoyable stay. This process is designed to enhance your experience, and we do not consider it a waste of time. We appreciate your observations and hope that, overall, you were able to enjoy the apartment, the lovely location, and the surrounding neighborhood. We always aim to provide a comfortable and memorable stay for our guests.

Thank you for your feedback! We are glad you enjoyed your stay with us!

Thank you for your amazing review! we are glad you enjoed your stay with us, come back anytime!

We're sorry to hear that your stay did not meet your expectations but we do not really understand why: we understand that you were unable to use the rooftop, since it was December, full winter and pretty rainy, but I'm sure you knew that while booking and didn't expect to use an open terrace as it was summer... right? Also, the heating system in the apartment is fully functional, and temperatures in Rome during your stay have been quite mild but yes, an open air terrace might not be enjoyable in deep winter. Also, the size of the apartment and the presence of stairs are clearly described and shown in the listing photos, so guests can assess whether the property is suitable for their needs, especially when traveling with a baby or heavy luggage.

Thank you so much Molly, you've been lovely :) hope to see you soon again!

Hi Timothy, thanks for your time in reviewing our property! We would like to clarify that the adv is quite clear about the fact that the apartment is located on the 4th floor without a lift. Please, be informed that the 2 hot plates have been recentrly installed, they are not old at all. Lastly, since the apartment is located in the heart of the historic center in a ZTL area, it is quite normal for car traffic to be limited; however, there are many taxi stations within walking distance.

Dear Julie, thank you for your time in reviewing our property! We are glad you enjoyed the location and appreciated our flexibility in accomodating you. We would just like highlight that the spiral staircase is clearly described and depicted in our adv.