Bluewater Resort 803 Direct Oceanfront 2BR/2BA Condo-8th Fl

No good deed goes unpunished! We made special accommodations to meet the renters, waited an hour for them when they were late, and gave them a substantial discount. They saw the condo BEFORE they rented it, and did not mention any of issues they put in the review. We are shocked at the negative false comments in the review, especially when we tried so hard to please them. They should not have rented the condo if they did not like it based on the actual pictures and video. The comment about the painting is offensive. We, as owners painted our condo, selected the beachy colors, and touch-up paint every year. It is a private condo, and we love it, and so have hundreds of other guests.

We paid $100 to a professional cleaning company before their stay. We spent $419 with Owl-O-Rest furniture on Tuesday during their stay for 3 bed frames and box springs. We paid $50 for new pots and pans before their stay. All of these costs exceeded the total amount paid by the 4-adult renters for a week stay. We offered to move the renters to another nearby condo (our Palace 2013), and we offered a refund, the renter refused both offers. We offered additional cleaning services, at our cost, and new mattresses; the renter refused both offers, and stated that the mattresses "were fine." When the furniture company replaced the bed frames and box springs on the second day of the renter’s stay, they did not observe any pests, as alleged in the review.

The condo has beautiful oceanfront views from inside, and from a large outdoor balcony. We worked very hard to accommodate these renters (as we do with all of our guests), even when our costs far exceeded the rent they paid. These renters chose to stay at our condo for the entire week, and we sincerely hope they enjoyed the beautiful views and convenient beach access.

Thank you,

Stewart Hines - owner

Thank you! Glad you had a great vacation!

Thank you for your kind words! We look forward to your next vacation with us!

Thank you nana! We loved having ya! Will mail you:)

Hi Melanie:

My cleaners informed me that you left a lot of sand in condo on floors, in bed, & in places that it should not have been. I called you on 6/14/14 and discussed this with you. I inspected our B803 condo and it was clean and no excess sand on floors on 6/7/14 - before your stay! We are sorry, you do not like our spectacular oceanfront view, nice furniture, great location and $550 Discount! You never called us during your stay to complain or allow us to clean more or fix any problems, which we would have gladly done. We are very sorry to hear that you did not share our taste in the decor of our condo. We do strive to appeal to all renter tastes, but in doing so, realize that because of this, we have both repeat guests, and guests that don't like it as much. We can not please everybody, but we love our condo & upgrade it every year, as we can afford. It is a private condo & not commercial!

We have put in recently a new flooring, new HVAC system, new water heater, new flat top range, new 32 HDTV in den, new futon sofa, new recliner, new armoire, new dining table and chairs, new beds, etc. at over $20,000 in upgrades & renovations since 2003.

We do have in our vacation rental agreement (which you signed to accept, agree & obey) that if upon check in, our guests find cleanliness issues, or problems, to please call us at check-in so that we can have our cleaners come back & correct the issue. It is also important to us that if and when and issue or concern arise during your stay, you contact us immediately so that we can immediately fix or correct the issue, as per our signed rental agreement with you. We rely on our guests such as yourselves to alert us of any problems or needs. We can not fix or repair items that we are not aware of.

Thanks,

Stewart - owner