Owner's Response: In response to Brandie's review, I would like it first noted, that we have not and do not falsely advertise our location and the distance to the run. Nor do we describe the condo in a more appealing way than it actually is. We worked very hard to make Brandie and her husband happy, as we have never been in such a situation with a guest. Brandie simply couldn't be made happy. She wanted a full refund for her entire stay, but did not let us know about any water issues until 11:00 pm on her second night (3 night stay) of staying with us. It's important to note that Brandie contacted me earlier in the evening to ask about renting a movie. But no mention of any water issues at all. Unfortunately, there is nothing we can do to resolve such an issue at 11:00 at night. However, we worked all day the next day making calls and leaving messages with various plumbers in order to get the hot water issue addressed immediately. The hot water heater is brand new and was replaced two weeks prior to Brandie's stay. The only available plumber that could come up to our condo was there at approximately 5:00 pm. I wish it was as simple to find a plumber that can drop everything and come up to our condo, as Brandie seems to think. Unfortunately, we cannot address an issue we know nothing about. Once we were made aware on Tuesday night, our efforts to have it resolved began Wednesday morning. We, as owners, did the very best we could with a difficult situation. Brandie was refunded for her last night in the condo as a sincere apology from us for the trouble. But again, she wasn't happy without a free vacation. It's unfortunate that Brandie has mentioned so many other things in her review, trying to shed us and our home in a negative light. We were in touch via text, email, and phone to Brandie and her husband as this issue was being resolved and our best efforts were not good enough for her. Brandie's review is intended to hurt us. It's simply an effort to "pick us apart". Again, the hot water issue was addressed in a timely manner, considering we were notified at 11:00 at night. We made a great effort to make Brandie happy. We sincerely appreciate our guests that have taken time to write complimentary reviews. There are many things I could say to combat the remarks in Brandie's review. But, I sincerely hope our overall score of 4.6/5.0 speaks to the condition of our condo and to our character as owners. Our guests' satisfaction is of the upmost importance to us.