メイン農家の3エーカーの白い農家メインビュー

Hi William - Thanks we are glad you enjoyed your stay!

Hi Lisa, we’re sorry to hear that your holiday stay was impacted by a water outage. After following up with the homeowner, they’d like to share some context about the situation: – The water issue was caused by a power outage due to heavy snow in the area. Since the home relies on an electric pump for well water, the loss of power temporarily affected the water supply. We proactively notified the power company, who responded quickly and restored power overnight, within 12 hours. Throughout the outage, we provided you with frequent status updates. – We quickly addressed the issue during your visit, but you chose to leave early, and we respected that. As a gesture of goodwill, we provided the refund you requested. While this situation was beyond our control, we’re confident the property will continue to provide excellent stays for future guests.

From the owner: "Thank you very much for your stay and review. I will gladly take your comments into account to make the stay more pleasant and we hope to host you again very soon."

Hi Julie, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We wish you would have reached out during your stay. We would have been happy to help with any maintenance issues you experienced. We have thoroughly gone through the house since your stay. - We use professional photography for the home, so the features you see on the listing are accurately advertised. - We would have also been happy to let you know we do keep a dehumidifier on the property as it can get humid in the basement at times, especially during the warmer months. Thank you for taking the time to let us know about your stay.

Jeff, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We appreciate that you positively mention the location and property. We are disappointed that you gave us a poor review as we tried our best to accommodate all your needs during your stay. - When you arrived the home was clean and ready for you except for the oven, we offered to have our cleaners out to clean but you opted to turn on the "self-cleaning" feature and it did an adequate job, you also mentioned that the rest of the house was in acceptable condition so we did not send out team out. We did give you a discount on the cleaning fee for the inconvenience - We discussed the dehumidifier and I explained why it wasn't running, we understand that you chose to keep an eye on it and emptied the bucket when it had water thank you for that. However, the basement does not have mold and it is clean - We did not provide a workaround for the TV, we purchased a package for you to ensure you could watch the games in the basement, or on any of the units we have in the home, you also said you were very satisfied with our pricey solution - As far as the ladybugs, I'll see what Mother Nature can do to help since I'm sure I won't be able to relocate them. We are in rural Maine surrounded by 8000 acres of conservation land and if you had let us know they were an issue we would have sent over our pest control company but you never told us about this - We gave you access to the maids closet for extra towels and linens due to your extended stay and the cleaners came back out 6 times to do additional laundry and clean up - I'm not sure what updating you think is needed but the home is represented accurately in the photos in the listing, it's a really nice house with decor that we think meets the needs of our guests - If the house was not what you were looking for or wanted, we offered a full refund so that you could find a place that met your needs and wants and you did decline **For all potential guests this house is in excellent condition and represents a really good value for anyone looking to rent a whole house. We have a lot of guests who have been happy and have given us 5-star reviews on this property, please do not let this review dissuade you from renting with us. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star reviews we are known for.

Hi Donna, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:- It's disappointing to hear about your concerns regarding the cleanliness and musty smell in the house. We genuinely strive to provide a comfortable and enjoyable experience for all our guests.- Before your stay, we addressed your concerns about mold, confirming there was no mold in the house and taking measures to maintain a comfortable environment, including the installation of a whole-house dehumidifier. It's important to clarify that your concerns, including references to older reviews and bringing Lysol with you, have already been remedied. These issues do not represent the current state of our property.- Additionally, we acknowledge that there was an issue with one of the bathrooms, which was addressed promptly by our cleaning team, and we refunded the cleaning fee for that bathroom.- As for the amenities, we have multiple spaces in the house for relaxation, including living rooms, a sunroom, and a deck with comfortable seating. Additionally, there are four televisions with Roku streaming service for your entertainment.Our property aligns with the listing photos and has received positive four- and five-star reviews from most past guests. We apologize if your stay didn't meet your expectations and hope future guests will have a more enjoyable experience. Thank you for your feedback.