温水プール付きウォーターフロントホーム（ホリデースペシャル）

Thank you for your time and I am glad you enjoyed your stay !!!

Thank you for your booking it was great having you !!!

Thank you for taking time out to review my residence. It was great having you hope to see you soon !!

I’m glad you enjoyed your stay. . I wish you would have contacted me regarding the Pool you are able to lower the temperature to make it cooler or hotter. I don’t mind answering questions and always make myself available to my guest.

Thank you for the review and you are welcomed to come back anytime! I am glad you enjoyed your stay

Thanks for the Comment Son always nice to have family stay at our property.

Thank you for your review !! I’m glad you enjoyed yourself and hope to see you soon

Hi Suzanne, I apologize that you had issues during your stay. Not sure why there were ants because we clean our houses after each guest. Upon receiving the news about the ants I immediately contacted our current guest who checked in 1 day after you and they did not have any issues with ants and stated the house was very clean. Not sure how the pool was freezing as we keep our heater at a consistent 87 degrees. Obviously it’s not heated like a jacuzzi but if you wanted it warmer than 87 degrees that would have been an additional fee as stated in your welcome message. Lizards are very common in Florida unfortunately and if you left the door open it is possible a lizard may have came in the residence. I asked our current guest but they did not see any lizards in the residence. I just want to note communication is key and at no time during your stay did you communicate any of these issues you were having. I would have addressed them immediately. We strive to give our guest the best service possible.

The residence was left with towels for all the guest and amenities for each room. There were also extra towels in the Bathroom. As I am with all my guest, I was in constant communication with you. If you voiced a concerned with the towels I would have resolved it with an overnight shipping, as my guest satisfaction and comfort is at my upmost concern. You also addressed to me you wanted more bbq equipment and I overnight the equipment to the residence. Yet to find out they were never used everything was still in the shipping box. The pool is solar heated and as I previously stated due to the bad weather unfortunately the pool will only heat so much. During your stay the weather was bad unfortunately. Given that it is a solar heated pool it is impossible for the pool to be 80/90 degrees when the weather is 72 degrees outside. Beds have never been an issue with any of my guest so I have no idea where this is coming from. Also there’s was a small tear in screen but you were complaining about the mosquitos. Unfortunately port Charlotte has no-see-um mosquitoes which are tiny mosquitoes that will fly through patio screens anyways. This is an issues sometimes at night but not a common issue. The residence was left with a terrible smell and Also the oven was filthy. In addition, I have pictures of everything we are discussing. In conclusion , communication is key and I have never had any issues with my guest. I do not want to appear intrusive so I don’t consistently reach out to my guest during there stay, yet wait for any of there concerns and address it immediately. I keep an open line of communication and am proactive about making your stay enjoyable. I apologize about the bad weather and mosquitoes which was unfortunate and did not satisfy your exceptions. Thank you

I am sorry to hear you didn’t enjoy your experience.We do not provide vacuums or heavy cleaning equipment because we clean the home prior to everyone’s arrival. We expect our guest to enjoy themselves and not spend there time cleaning the rental home. If you want an additional cleaning we could have scheduled that with our cleaning crew. We have never got complaints about our pillows or bed but I understand it may not be what you are use to at your home.The pool is cleaned weekly and there is a lanai to keep dirt and bugs out the pool so we do not leave equipment for our guest to clean the pool. You contact us about the pool being dirty our pool man went out the same day in a few hours and the pool was clean when he arrived he did not see anything dirty.The air condition was never broken you did not turn the AC down. Our AC works with nest so it adjust to each guest. Our description indicates there is a fee to use the lift. You never made me aware prior to your arrival. Unfortunately when we turned on the lift it was not working. We sent out an electrician but the part took a few business days to arrive. Our towels are the same as the ones used at hotels and rentals . The size is also standard and comes with amenities such as soup , shampoo and lotion.In regards to the furniture, no steps in the pool etc the pictures on the website is the same exact stuff that our house has. We did not falsely advertise you rented exactly what you saw online.

Thank you for choosing to book with me. Unfortunately the weather wasn’t the best when you were in town.