Amazing mountain home on 126 acres bordering national forest land

Before booking the property, the guest asked if they could bring 2 Emotional Support Animals, which I gladly accepted and said I wouldn’t charge a pet fee. However, when booking the property the guest didn’t indicate on the booking that they were bringing a pet. When a guest makes inquires prior to booking and then subsequently book the property, hosts don’t see prior conversations on the booking message thread, that’s a limitation of the platform that hosts don’t control. After check-out my housekeeper discovered that the dogs had clearly been marking inside the house. This wasn’t a case of a simple accident, it was obvious territory marking. Emotional Support Animals are expected to be house trained under Fair Housing Act guidelines. We go to great lengths to provide a clean and sanitary house for all our guests, which is evident on our reviews for all the years we’ve been a host. However, additional cleaning is required when pets urinate in the house so I asked the guest to pay our $100 pet fee to cover the additional cleaning after it was discovered that the pets had been marking territory in the house. I still rated and reviewed the guest fairly and yet they rated me at a 1 star. If providing a clean and comfortable house and simply asking for a guest to cover additional cleaning costs for their 2 Emotional Support Animals urinating in the house for multiple days is worthy of a 1 star review, so be it. I’m happy to be judged by all my other consistent 5 star reviews.