When you made your reservation through VRBO for our property, the VRBO booking process states:
Thank you for your inquiry on my vacation rental # 227128. My property is available ( the dates that the guest requests). Please let me know if you are traveling with pets to get a more accurate quote. If you have questions or would like to reserve the property, please call or email me. I look forward to speaking with you soon. Sincerely, Tina Scarborough
You did not indicate that you would be bringing a pet (s), and thus, did not pay the required pet fee.
Additionally, prior to booking the property, VRBO also requires travelers to review and acknowledge receipt of “House Rules”, which provide information regarding smoking, pets,refund policy, cancellation policy, check in and check out times, etc.
The “The House Rules” specially reference pets in several places, to wit:
Pets allowed, Only dogs no cats.
The pet fee is $100 per pet/ only dogs, no cats.
Please let property owner know if you will be bringing a pet. If owner finds that you have brought a pet and have failed to let owner know about bringing your pet, you will then forfeit your refundable security deposit.
You were then and only then, allowed to make your reservation for Wastin Away through the VRBO system.
The only concern, maintenance request, or otherwise that you voiced during your stay was a dead bolt lock that didn’t lock, which was repaired within minutes of your letting me know your concern.
As you stated, when you and your family arrived, my husband was close by and offered to help you unload your vehicle and carry luggage , supplies, etc, up the steps into the house. Yes, one of the items my husband carried into the house was a bag of cat litter, which he later mentioned to me, as we do not allow cats in any of our homes. I sent you a text message asking if you had a cat with you. You honestly answered that you did have two cats with you.
I am told that those that get caught in a lie or make an intentional “misrepresentation”, when confronted or caught in a lie, such as you, all in order to save a pet fee and or bring a pet or pets that were not allowed by the property owner, they come out swinging by getting on the offense, adhering to the old adage “the best defense is a good offense”.
Please reference the reviews both immediately prior to your stay and immediately after your stay. Both five stars.
Advice to others:
Never rent to Vivian Rinaldo
