4/10 Mala
Wenifred S.
16 oct. 2025
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
The property sits atop a steep hill, so the first thing I noticed was the breathtaking views of downtown and the harbor. The house is older, so there are huge bay windows in the spacious living room that offer panoramic views of the city. The house only had a portable AC unit, but it's San Diego, and the weather is pleasant most of the year. The bedrooms were spacious and well decorated. The beds were very comfortable and clean. The backyard was cozy, with patio furniture, a fire pit, and a non-functioning hot tub. The only downside of my visit was dealing with the host.Due to circumstances beyond our control, we needed to cancel. I contacted the host 11 days before our scheduled stay to see if we could cancel, and he said no. I contacted him again the next day to see if we could postpone. I attempted to contact the host on the chat feature on the app and on the cell he provided. It took him three days to respond with the message "I cannot modify or cancel at this stage." Once at the house, we found outlets that did not work, and the TV in the master bedroom had a non-functioning remote. We attempted to use the hot tub, but there was no power. I contacted the host, hoping to get instructions on how to turn it on, and his only response was "it's already on." These inconveniences might have been tolerable were it not for the unprofessional attitude of the host. I've been using this app since it was HomeAway, and this was by far my worst experience with a host.
Wenifred S.
Se hospedó 2 noches en octubre de 2025
