Malabar: Downtown Saugatuck Cottage, Fire Pit, Pet Friendly, Sun Room, Porch

Thank you for your feedback and for noting that you had a great time at Malabar. We apologize for the issue with the linens and have since replaced all towels. We appreciate your input and hope to welcome you back in the future.

Thank you for your review and for sharing your feedback. We're glad to hear you found the house cute and enjoyed your stay. We apologize for any inconvenience the check-in process may have caused. We do offer at-property check-in upon request, and since this home is less than a block from our office, we hope it wasn't too much of a hassle. Thank you again for your valuable input. We hope to have the pleasure of hosting you again in the future.

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We take all concerns seriously and work hard to ensure every guest has a comfortable stay. When we learned of the leak, we immediately sent our maintenance team to address it. Although we offered further assistance and even an alternate property, we respected your decision to decline both. For your convenience, we also provided a substantial refund, even though our policy does not typically cover rate adjustments for unexpected repairs. Regarding cleanliness, our properties are inspected regularly to maintain high standards, and cleanliness is a top priority. Had we known of any housekeeping concerns during your stay, we would have promptly addressed them. In addition, we always provide hand and dish soap and are happy to supply body soap on request. We are committed to delivering a welcoming and comfortable experience, and we encourage future guests to reach out during their stay with any needs. Thank you again for your feedback.