We live on the on island and stayed here for two nights. Our husbands were kayaking the Napali Coast and we were picking them up at Polihale. Originally, I asked the owner if our husbands could stay on a third night with us (which meant having three guests over the limit of 8 on our last night) so we wouldn’t have to have a late drive home. The owner wouldn't make an exception so we cut our trip short to stay here. One of the nights a loud band played with a live singer somewhere nearby while our daughters were trying to sleep. Not sure where it came from, but it was loud. We dealt with that and understand people need to have their parties. Then, we asked if we could check out late on Sunday (check out is 10am). She charged an extra amount to check out at 1pm. We paid the extra cost. When the cleaners came, we were running late. It was stressful and we were working as fast as we could to get out of the house. We invited the cleaners in repeatedly to come in and start the house as we were mostly cleaning up the kitchen and pulling things out of the house. Apparently the policy is that the cleaners can’t start until everyone is out. So they sat in their car. We left after a half hour, but the owner is now claiming that it was closer to an hour and charging us for an hour. She is also claiming that there was extra cleaning to be done. Note: on top of the cleaning charge required to book, we were required to take out the garbage, run the dishwasher and start a load of laundry. All of this we did. Not sure what extra cleaning the cleaners had to do but at this point with the extra charges, we’ll have paid a large sum (I'm not allowed to disclose amounts) for cleaning and late check out after staying just two nights. All in all, a disappointing experience. If you’re booking this place, make sure you clean up good and don’t be late for check out or there may be extra charges. We will not be returning to this house and can’t recommend it to our fellow islanders. Wish there had been more aloha.