6/10 Aceptable
Bethany D.
17 ene. 2025
Le gustó: Limpieza y ubicación
No le gustó: Check-in y comunicación
Expect hiccups; polite-but-inept rental company
The condo is fabulous & met our needs completely. Villamare is a fantastic community in Palmetto Dunes which includes access to an indoor pool, hot tub, & gym on site, perfect for chilly vacations. However, the rental company who handles this property, The Best Rentals, is less than stellar. Why?1.) The Best Rentals never sent the security codes needed to access the gates to & from the beach OR the health club. Even though I called & emailed The Best Rentals several times, they were unable to provide the codes. Finally on the second day of my stay, I was able to get the gate codes from an on-site attendant. Hallelujah. We wouldn't have been able to enjoy ANY of the amenities (which were the ultimate reason we chose this rental in the first place) without the gate code.. Solution: the owner of this VRBO should not rely on the managing rental company to provide this information. It should be posted inside the foyer binder or emailed automatically with check-in information2.) The Best Rentals failed to provide a second parking pass, (required) when we needed it. I called them the day we arrived with this request, but 2 days later, there was still no pass at the security office. They would not answer the phone even when security called them. Security finally had pity on us. on us & and gifted us a pass.
Bethany D.
Se hospedó 4 noches en enero de 2025
