Orange Beach Condo - Regency Isle 4th Floor with 25ft Wide Beachfront Balcony!

The door has been checked, and it opens and closes just fine. Sometimes the wind turbulence can make the door seem like it is sticking, but it is not. The guest did not have to wait for an hour at check-in because the instructions were sent to his email prior to his arrival. Instead the guest arrived without receiving the code (perhaps my email to him went to spam or trash). Nevertheless, the check in time is 4pm. At 4:37pm I discovered the guest had arrived without the code or any other entry instruction. I immediately called him and gave him the code over the phone.

Dear potential guests reading this review, It is true that these guests arrived to my condo to find the refrigerator broken. Our previous guests had left several days prior and the unit cleaned. At the time the unit was cleaned the refrigerator and ice maker were working fine. It is not uncommon for us to leave popsicles in the refrigerator because they are individually wrapped and a welcomed treat to newly arriving guests. The refrigerator compressor failed sometime immediately prior to their arrival which is why all the ice melted in the ice retainer. Situations like these are unfortunate, and the only remedy is to fix the problem as soon at possible. There are some things in the review above that are not truthful, and I would like to point them out for your consideration: 1.) The guests were not without a refrigerator for 3 days - The guests contacted me at 4pm on Aug 19 to inform me of the problem with the refrigerator. I immediately got on the phone with several repairmen to try to get someone on site that evening. I was not successful in this, but I did have a repairman at the condo the very next morning at 10am. The repairman informed me that the refrigerator was unrepairable so I had him bring out a new refrigerator. A brand new, $1400 stainless steel Whirlpool refrigerator was installed in the condo before 4pm the same day. The guests were without a refrigerator for less than 24 hours. 2.) The guests say I was not attentive to the problem - We spoke on the phone 13 times in less than 24 hours. In fact, I believe I was giving them play-by-play action to keep them updated on the refrigerator replacement. 3.) I arranged for the guests to check into another unit immediately down the hallway. The unit was identical to mine, and the refrigerator was working fine. The guests declined my offer. Dear potential guests, when you arrive to my condo the temperature will be set at a cool dry 72 degrees. I have granite countertops in the kitchen and white marble counters in the bathrooms. My toilets, tubs, and showers are sparkling clean. I have a king sized be in the master bedroom that feels like you're sleeping on a cloud. I have hurricane shutters on my balcony that can make the condo feel like night time even during the day. You will enjoy staying at my condo, and I encourage you to read my other 60+ five star reviews where other guests have enjoyed themselves.