Modern Home in Southampton Village w/Gunite Pool

Sadly, in the 5+ years of renting our family summer home we’ve never experienced a guest quite like this one. False accusations were made from the start of their arrival ranging from a clogged shower on the second floor to a dirty bathroom on the first floor and now reading their review apparently we have a broken tv (not the case). Plumbers arrived within 2 days (not 3) and confirmed the drain was not clogged but did remove some hair, which is quite normal of any shower drain. The first floor bathroom was cleaned by our cleaning crew prior to guests arrival. We have yet to see photos of the guests claims. On a rainy day guests noticed worms (pool company confirmed several, not thousands) in the pool, something we’ve never seen. Pool company arrived the same day to clean out the worms. Pool lights flickered on and off and we asked the pool company daily to fix the issue and were told they will get to it later in the week. It became clear the guests were looking for any reason to either receive a refund and ultimately after their departure asked for one, threatening they will take action with VRBO if we do not offer a partial refund. We spoke with VRBO after guests accusations and sent across invoices both from the pool company for the cleaning of worms and plumbers for cleaning a “slightly clogged drain.” VRBO considered the issue to be resolved and no refund to be made. We have the conversation documented as well. No threats were made on our part, rather a counterclaim made to guests that they were held responsible for the plumbers unnecessary visit and subsequent charges. We have yet to receive funds from guests. Upon guests departure we were told they were missing money and they immediately placed the blame on anyone who serviced the home. Of course if true, we feel terrible but given the guests false claims this is likely yet another one. Guests did call the police, not regarding their missing money rather that our first floor bedroom had faulty electrical outlets. Police arrived at our home earlier this week, where they inspected the outlets and found no issues. A report will be sent to us soon which we will share with guests for their peace of mind. Case number is #010804-22 with the Southampton Police Department. We welcome future guests to speak with us directly regarding this review if there are any concerns.