3-bedroom, Close to DT & Beach- Pet Friendly with garage

We are genuinely surprised by this review. Your stay began September 11, and these concerns were not raised with us during your stay whatsoever. We are now learning about them for the first time on October 2 through a two-star review. We personally reached out during your stay to ask how things were going and received no indication that there was a problem. If the ramp, thresholds, bathroom, shower, water pressure, or the height one of beds presented difficulties or discomfort to your standards, that was the opportunity to tell us. We cannot assist with a your issues that is never communicated to us. For future guests reading this review: the property has a wheelchair ramp through the garage/mudroom but we do not represent the entire home as meeting every individual accessibility requirement. It’s rare for a home to have a ramp in the first place. We have hosted wheelchair users previously without receiving these complaints and have gotten 5 stars We also disagree with the implication that there were known problems with the shower. The home has a water-softening system, nonslip-resistant bathroom mats are provided, and we have not previously received complaints regarding the shower pressure. What is particularly disappointing is assigning the entire property two stars weeks later after their stay is unfair and Kim, you could have just called during your stay instead of trying to make us look bad. And the beds are standard height.