Siesta Key Serenity At The Palm Bay Club - MEMORIAL SPECIAL RATE!!!

A CASE OF VIOLATING THE CONTRACT RULES -- THESE GUESTS BROKE SEVERAL RULES OF THEIR CONTRACT. WE HAD THE RIGHT TO EVICT THEM BUT WE DIDN'T. (Our mistake). As usual, the condo was in excellent, clean working condition since every detail is checked and rechecked personally before our guests arrive. Piece by piece these renters destroyed our condo equipment: froze up the air conditioner, clogged the sink, broke the fridge by overstuffing it, spread super glue on the granite counters and manipulated many other parts of our condo including parking their bikes in the bedroom. In addition they misrepresented the number of guests in their party. This contributed to overcrowding the condo well beyond its capacity. When we advised them about the rental contract they had agreed to, they demanded their money back by phone and threatened to use an attorney. Fortunately, most all of our guests are trustworthy, fair, honest and present the facts as they are. The following is an excerpt of the email we received from Home Away after asking them for help in regard to these issues including the breach of contract by inviting several other relatives and strangers that were not listed in their contract. "Dear Sue, …The owner called us because he is concerned that you are not enjoying your stay and feels that he has made all reasonable accommodations to help you enjoy your vacation… He is also concerned that there are several breaches of the rental agreement you agreed to when booking, specifically the number of people staying in the house. I have attached the agreement for your reference. Please advise that the rental agreement is a legally binding document. If you are found to be in breach of this contract property owner is in full rights to evict you without refund. He would prefer to avoid any further escalations and would like to find an amicable resolution as soon as possible…"

Our guests are a beautiful quiet family that were bothered by not so nice or quiet temporary renters when they had trusted and honored us by choosing our condo for their vacation.

We are sorry that this family went through this experience. We do understand the need for absolute quiet for getting young children to nap at various times of day. It was too late for us to react and help by the time we were notified of the problem. They had already left the condo without notifying us until a day later and also did not return the key at the time they left. We did offer them a free stay in the future so the family could experience the normally serene setting of our property which they said was "BEAUTIFUL INSIDE AND OUT".

This situation is really about communication and not about the condo's condition or amenities. We provide contact numbers (ours as well as the resort and local authorities) to our guests for just such circumstances and we reside on the island so we are able to respond as soon as we are notified about problems.

If we had been given the opportunity to act, the following solutions could have been offered to our guests:

1. Report the unruly renter to the condo security to remedy the situation. They are very good at that. (We did this when we were notified of the problem.)

2. Relocate our guest to another condo more appropriate for them.

3. Offer our guest free accommodations in the future if the above options were not available. (We did make this offer since we were not provided the opportunity to make other timely arrangements for our guests.)

4. Or with advance notice and the return of the condo key, we would refund the balance of the days they did not stay in our condo.

We pride ourselves on going out of our way to ensure the satisfaction and comfort of our guests (as is supported by many of our other reviews). Give us an opportunity to do so.