3 Bedrooms, 2 Bathrooms, Sleeps 6
100% refund if canceled at least 60 days before arrival date.
On the surface the house appeared in good condition. Upon further inspection That was not the case.
Paid for pool heat $175 and never got it. Called property management two times with no resolution. Kitchen was sparse. No pot holders. Called twice about them. No laundry soap yet check out requests renters run a load, no dishwasher liquid. Partial toilet paper on the roll in each bathroom. One bathroom hand towel in the house. No wash cloths. No coffee filters, no paper towels. Broken chair in dining room, burnt out light in master shower. No batteries in Master TV remote. Electrical outlet in master was coming out of the wall and the list goes on. I request refund for the $175 pool heat and for the $125 early check in fee to make things right given the extra expense we incurred due to lack of initial supplies and inconvenience. I read where the houses are inspected before renters arrive. Too many things lacking for that to have happened. Plus property management did not provide resolution. Disappointing vacation.
Unfortunately this review is wholly misleading and inaccurate.
This guest did pay for pool heat. She did call on the second day to say that she did not think it was on. She got a response within minutes of her call and a pool tech was sent round same day. The reality is that the pool tech took a reading of the pool and found it to be heating to 75 degrees. It was a cool morning and so the pool had not attained maximum temperature. The tech increased the temperature and set it to run the whole 24 hours to help this guest out. The next day he attended back at the property and checked the pool was working and it was. It read 80 degrees. So this guest did get the pool heat that she paid for. It may be that she felt it was not as warm as she thought it should be but this can be accounted for by virtue of the cooler temperatures we were experiencing early March. I have explained this to the guest and she does not accept this and so hence the inaccurate review.
As for the home itself, she made criticism of lack of items in the home. She reported this. She got a response. It was explained to her that the home is fully compliant with the rules and regs regarding a short term vacation rental home and that items such as pot holders, that she complained about the absence of, are not part of the standard items required in the home. The home is properly stocked for a short term rental home but sometimes the expectation is by guests that the home is fully equipped as though it is a residential home and it is not. The home has all the necessary items and guests can check this with us before arrival if they have concerns.
Starter items are placed in the home to get guests started such as trash bags in all trash cans, soap in each soap dish and a toilet roll on each toilet roll holder.
This lady subsequently complained of matters that she had not had the grace of telling us about whilst in the property and so we were not able to address them unfortunately.
Each home undergoes a 72 point checklist before each renter and issues observed are dealt prior to arrival. We are reliant on guests telling us of issues whilst in the property so that we can address them.
This lady has had voluminous contact from me back and to on this issue and so it is inaccurate to say that she has not received a response.