6/10 Normal
Wegdan H.
6 de abr de 2025
Aspectos negativos: Llegada, comunicación, ubicación y precisión del anuncio
Home is nice property management horrible
The home was nice with desert feel. However, the pool and spa were not open to use. The property management company vakaska were very demanding and difficult to deal with. We booked our stay on short notice and paid upfront. Still I was getting multiple calls and requests to verify my identity and check in. At one point they were saying I needed to check in 22 miles away from the property. When we said we couldn't do that, it was a lot of calls to do the virtual check in. The code did not work as promis d and we had to call again for another code. On the day of the checkout I was getting text messages hours ahead of time rushing us out. The home is alright but all these inefficient extra steps were not needed and created stress while we are on vacation. Also they would have charged 100 a night to get the pool heated but again since we booked late it was not even an option. Obviously if you rent the home for the outdoor amenities this didn't make sense. Appreciat the due diligence but not necessary and wrong attitude for families renting out for 2 nights who already paid all and sent in all verifications. We booked through VRBO but don't know how this separate property management company came into play.
Wegdan H.
Se alojó 2 noches en abril de 2025
