We were not aware that this guest had a dog at the cabin until the 4th day of their stay when the owner notified us. It was at that time that we reached out to Mr. Gibson and explained that he was at a non-pet friendly cabin and he acted like he did not know, however when he filled out his guest list which says if they are staying at a pet friendly cabin they must list the pets and their weight on the guest list. He did not list any pets, had he, we would have reached out prior to his arrival. I have copied the VRBO property description which shows it is not pet friendly. We, as the property manager, are bound to honor the home owners decision that there are no pets allowed. The description below has been copied and pasted to show this property being non-pet friendly as well as what what is furnished for the guest as far as supplies. It is very clear, if the guest read it and a phone call would have clarified anything he was unsure about. As far as the leak, it was found that it was due to a shower liner being on the outside of the shower while using that allowed water to get floor wet and drip below into the kitchen.
"What ever brought you to Mi Cabin Tu Cabin, you will be glad you found it and find yourself looking forward to a return visit soon!
**The nightly rental rate is based on up to 8 people. Any numbers over 8 up to 10, there will be an extra guest fee of $15.00 per person per night. Maximum Quantity is 10, no exceptions.
*Queen master on main level, private full bath with tub shower combo
*Bedroom upstairs with 2 Queen beds and flat screen TV
*Bedroom with full size bed and set of bunks (upper level)
*Queen Bedroom in basement
*Full bath upstairs
*Half bath on main level
*Full bath in basement
*Fully Equipped Kitchen
*Living Room with 65" flat screen TV and DVD
*Sitting Room with wood burning fireplace (fireplace season 10-1 thru 4-30, One starter bundle provided)
*Free WiFi
*Washer & Dryer
*Game Room with Pool Table & Foos-ball Table
*Gas Grill (propane furnished)
*Fire Pit
*Hot Tub
*Drip Coffee Maker (coffee, filters not provided)
NOT Pet Friendly
All of our cabin rentals are fully furnished and include a minimum of the following unless otherwise stated in the listing:
Fully equipped kitchen: Refrigerator, stove, oven, microwave, dishwasher, toaster, coffee maker, dishes, glassware, utensils, cutlery, pots, and pans.
Linens for each bed, 2-bath towels, 1-hand towel, 1-wash cloth per person listed on guest list, dresser or closet for clothing storage, central heat & air, washer/dryer, vacuum and/or broom and dust pan, mop, cable or satellite TV, internet, telephone for local calls and propane grill.
In addition we provide a complimentary start-up supplies of: Toilet Tissue (1 roll per bathroom), Paper Towels, (1 roll), Garbage Bags (2-3 bags) , Dishwasher Detergent (1-2 loads) Laundry Detergent (1 load), and Dish Washing Soap (mini bottle)."