10/10 Excellent
Kevin P., Rancho Palos Verdes
Apr 10, 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Review of Honua Kai - Konea
We have stayed at Honua Kai (both buildings the Konea and Hoku Lani) several times. It's in a great location and overall is a great property with lots of amenities: large grassy areas and pools, BBQs, fitness room, general store, restaurant and bar, etc.. While the grounds are well manicured, the perceived value you get partially depends on the unit that you rent and the service you experience. Some are units kept up, while others seem to be declining (particularly the comfort of the beds, couches, the amount and cleanliness of furniture in the living room and on the balcony, and kitchen and bathroom amenities that are provided in each unit. I would rate our unit 8/10. Certainly not the best or worst unit that we stayed in at Honua Kai. We enjoyed our stay and this is feedback is meant to be constructive so that people have even a better vacation. This unit's interior was outfitted nicely the way most of the units are (came with stainless appliances and granite counter tops, flat screen tvs, with sliding accordian doors to the balcony that allows for an indoor/outdoor feel and pretty much had everything we needed. A few things that could have made it a 9 or 10: the lighting was kind of dim in the living room at night even with all of the lamps on and the fold out couch needs to be replaced (our kids can sleep anywhere... when they complain the fold out mattress was spongy after just a few days and the roll away was worse that says something). Outside parking and valet is better than underground parking which is relatively tight if you have a large SUV or Tacoma. The sub zero freezer near the Bellman to store things until check in is a big plus when you have already been on the island (spent our first half of the vacation in a home), but the property seems to struggle with keeping up with the towel service in the machines and having enough key fobs during busy times. We were lucky, but during check in and check out I noticed several people were upset that while they could get into their rooms (moving to key punch codes), they could not use the automated towel machines or go to the fitness center without having to wait for some more wrist bands. Not what you would expect when paying $500-1000/night. While we returned our wrist bands at check out, if this the expectation, the bellman should remind people when they give them out at check-in.
Kevin P.
Stayed 4 nights in Mar 2023
