Red Apple Cabin 3 Bedrooms, 3 Baths with Mountain Amazing Views From Each Room

Hello Neils how you explain was an Historic weather event, that we had no control on weather situations and all the mountain cabins had the same issues. The good thing is that from that the water department and us make some improvements. Thank you for been an amazing guest and for let people know that witouth that issue we will got 5 starts review.

THEY ARE LYING ABOUT EVERYTHING JUST BECAUSE THEY BROKE THE HOUSE RULES MORE THAN 1 TIME AND WE HAD TO CANCEL THEIR RESERVATION WITH VRBO APROVAL (even do we let them stay) We own rental properties throughout the country and these were hands down the worst guests we have ever had. This Review is full of lies and mistruths. As everyone can see we have more than 134 reviews, most of which are 5 stars. Although we may deal with a difficult guest from time to time, these guests were over the top and were attempting to milk us for a free stay from the moment they checked in. It is difficult to reply to a review that is only lies but here we go. The real reason for this terrible review is because we had to cancel this guest’s reservation, because they broke the house rules. We did this after talking with 2 Agents at VRBO and showing them proof of the rules that they were breaking so they allowed us to do the cancellation without any refunds. These guests were trying to hide things from us prior to even checking in as they didn’t inform us that they were bringing a dog even though it is clear in the listing description. We sent a reminder of this in the check in instructions email that says: “DOGS ARE ALLOWED WITH A $150.00 PET FEE PER DOG (MAXIMUM 2 DOGS) FOR THE LENGTH OF THE STAY. IF YOU CHECK IN WITH A DOG OR THE DOG IS OVER 40 POUNDS WITHOUT PREVIUS WRITTEN AUTORIZATION YOUR RESERVATION WILL BE IMMEDIATELY CANCELLED WITHOUT ANY REFUNDS)” Not only did they bring a dog, they brought a large dog that was well over the weight limit and tried to not pay for it. When we questioned them about the dog they say they didn’t read the email, so how they got the code for the door and all passwords that was in the same email. The husband told that it was NOT a service dog or emotional dog, but that they take the dog everywhere which is ok we love pets but is rules and fee on them. The moment they checked in the nightmare started. The wife called us very late on a Saturday night when almost every business and service was closed to tell us that the internet and cable were not working. We told them to re-start the router and that we were going to make a three-way phone call with the cable first and after the internet. 1. On the phone call with the cable, the cable technician asked her what the problem was and the wife was upset that we would not provide them with our personal Netflix username and password. We explained to her that we do not give our personal Netflix username and password our as that is not included in not only this reservation, but any reservation on VRBO. The cable technician told the wife that wasn’t included on their end either. We explained to the wife that she needed to personally sign up for a Netflix account and she immediately started berating us. The wife then stated that she could not see any channels. The cable technician told her to just turn on the tv and go to channel 105 to 390 (we told her the same thing). We have 285 channels but the guest was upset that we did not have one specific channel as she wanted to watch a tv series she was hallway through. The cable technician explained to her that she does not know all the series names and programs on each channel, but if the guest would give her a channel name the technician could help find the number. Once again the wife became irate and began berating the poor cable technician. It’s sad that we have 285 cable channels, and these guests couldn’t find anything to watch. We all agreed that the cable worked just fine and that basically the wife was just calling to complain. We spent over an hour on the phone for this so to say we were not attentive or didn’t care is very disingenuous. 2. After we hung up with the cable technician the wife began threatening us with a bad review if we did not give her our personal Netflix username and password. We tried once again to explain to her and the Husband that we do not give our personal Netflix credentials to guests. Once again, the wife blew her top and started using vulgar language and threats. 3. A few moments later the wife called back and stated that the indoor fireplace was not working. We explained to her that it was a brand-new fireplace and we walked her through the instructions that are not only hanging on the wall next to the fireplace, but that are also printed in our welcome book on the counter. We explained to them that it is the first time that the fireplace was being used after summer so they had to wait a couple of minutes for the gas to come through the lines. We also explained to her that there was no remote, that all they had to do was push a button on the rock wall surrounding the fireplace. They refused to follow our instructions and the wife just kept screaming that we needed to come fix it right away and again started threating us with bad reviews. This was almost midnight on a Saturday. We explained to them that we would send the handy man out as soon as possible but that it would most likely be on Monday morning. We tried to explain to the wife that nobody was going to run over there in the middle of the night to push a button on a fireplace (the cabin has central heat she just wanted to sit by a fire). The wife did nothing but scream at us (over the phone and via text) that night and all day Sunday. The handyman came out on Monday at the agree upon time and could not gain access because the guests stood him up and went into town to eat. So here they are screaming at us to fix an appliance (which wasn’t even broken) and when we send someone out to fix it they disappear. The wife then continued to berate us all day Monday. At this point we offered them that if the fireplace is not working, that we will give them a refund of 1 night. When the handyman arrived on Tuesday the fireplace instantly turned on. It’s not that difficult to just press a button on the rock fireplace. You would think at this point the wife would apologize for screaming at us and threating us but NOOOO she called VRBO asking for us to give her a $300 refund (they paid less than $200 per night and the fire place worked the whole time). 4. The wife would constantly call us and complain that she had to drive up the road to get to the top of the mountain to our home. Can you believe this? Who books a mountain top cabin and then complains that you actually have to drive up an incline to get there? Did the wife think that I-75 ends at our driveway? Most of our cleaning personnel are young females that drive Toyota’s and Honda’s and they have no problem getting up there daily. It is a gravel road maintained by the county so there are no ruts. 5. The wife called us and wanted to have an outdoor fire and was irate that we would not deliver firewood to her. We explained to her that there are firewood stands all throughout the region and Home Depot and the grocery stores in town sold firewood. We also told her that she was surrounded by a forest to grab some sticks and logs off of the ground. Once again she demanded her money back for a service that we do not even offer. 6. The wife called throughout her stay and was upset that there were leaves on the porches. We tried to explain to her that it was fall in the mountains and that leaves fall from the trees this time of year and that we had no control over mother nature. Once again, the wife was demanding we comp her free nights for this. We wish we would have just kicked them out in the beginning. We felt bad for the wife’s mental condition and it turned into nothing but days of her harassing us and threating us with lawsuits and bad reviews because she couldn’t turn on a tv or a push button fireplace, or because she was too lazy or inept to sign up for her own Netflix account. She even went as far as calling us vulgar names. The wife did nothing but hound us for a free stay from the moment she checked in. She would create problems in her head and then demand a refund for them. Every call was the same thing, her demanding free stuff and money from us. We have let most of the other cabin owners in the region know to steer clear from this couple. They will never be welcome at any of our properties again.