Cabin and location was overall good but the cabin is very dated on the inside. Furniture is very abused, couches you sink all the way to the hide a beds the oven did not work so we couldn’t cook the food we brought, and 99% of outlets would not hold our cords in they would just fall out.
Michael K.
2024 年 2 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 3 月 1 日)
We appreciate your feedback regarding your recent stay at our Big Bear Vacations cabin. We apologize for any inconvenience caused by the dated interior, worn furniture, malfunctioning oven, and outlet issues. Maintaining high standards of comfort and functionality is important to us, and we regret falling short of your expectations in these areas. Please know that we take your comments seriously, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.
宿泊者限定の口コミ
8/10 (良い)
Marco G.
2022 年 1 月 18 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
great place, needs better wiring
great place. plenty of space. needs upgrade on outlets. majority did not work. no light worked in the actual master bedroom. other than that, great stay would do it again.
Marco G.
2022 年 1 月に 1 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you so much for sharing this valuable feedback Marco! We have dispatched an electrician to look at the outlets to see what we can do here for future guests experience. We hope to host you again!
宿泊者限定の口コミ
8/10 (良い)
Jason R.
2023 年 1 月 14 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Oven didn’t work
Overall the property is as advertised, but the oven didn’t work during our stay. The stove was fine, but I had brought groceries for meals that had to be cooked in the oven, and had to change plans. The property management company sent out maintenance people, but they couldn’t fix it. The oven was clearly very, very old and should be replaced.
Jason R.
2023 年 1 月に 1 泊滞在
VrboOwner からの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for providing us with your valuable feedback. Your feedback is valuable to us, as we strive to improve with each and every stay. We apologize for any inconvenience you may have experienced with the oven. We will use the feedback to make us better and to ensure this doesn’t happen again. We look forward to hosting you again soon.