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We are so happy you enjoyed yourselves. Any suggestions you have are most welcome. We hope you will come back to visit us!

Thank you for staying with us!

Deposit was returned, less 1/4 for damages, check was cashed. This amount was actually less than the actual cost for repairs.

Slide locks were torn off two doors, wood front on drawer looks like someone sat on it, or something, while it was in the cabinet. It wasn't broken at the joint, the actual wood piece was broken at jagged angles through the front board. Drains were clogged, and several other issue that were not that way when the renter arrived. They never once contacted me about any problems while in the condo. I received a call from the management handy man, after they left, stating the last renters left a list of repairs to be taken care of. Surprise! This was a first.

To be honest and fair, I was a little later than normal getting their deposit back to them, my agreement states 14 days, I did explained I was waiting for the condo to be checked for any issues. Then waiting for repair costs. We have never dealt with anything like this in the past and hope never to have to in the future. These were the most destructive renters I have ever had, including Spring Breakers. I have pictures and receipts to document everything. VRBO investigated and found in our favor. I feel this is a negative review from a disgruntled, abusive renter. Incidences like this tend to take the fun out of enjoying the vacation rental experience. I do enjoy interacting with my renters when needed or requested and sharing in the excitement and fun of their beach vacation.

All damage to the condo has been repaired.

Wow! I am so sorry! I have not been there since the beginning of summer. I am sorry your experience with us was unacceptable. I have a cleaning lady come in after every guest; she normally does a good job. You are right, there is not much I can do about the size of the living room, it is a pretty standard shotgun condo layout, and it is exactly as the pictures you previewed before renting show. I can certainly take care of the cleanliness and will do so post haste. As far as the bed goes, it sounds like the center support leg may have come off. I will have it checked right away. The socket in the kitchen should have already been taken care of, maintenance was informed and paid. I will take care of that as well. The condo is fumigated at least once a month and more often during the summer. It is very difficult when you are in such close proximity with multiple units. If everyone doesn’t fumigate it is an uphill battle.

Some people like having the condiments there, I have had people tell me they were appreciative they were there, they are not an assortment of leftovers, but rather a selection purchased specifically for the convenience and use of people staying at the condo. By the end of the season the beach toy situation can turn into a mix of what was purchased by us and what was donated to the collection by renters. Many toys get lost and new ones appear. Most all of them are in good shape and are appreciated by those with children, especially younger ones. I clean out and restock each time I go down. We strive to run a tight ship with happy renters and have been pretty successful, until now. Our concept is to help make our renters stay a vacation, not a chore, having to bring everything from home. Most of them do not frequent SPI as often. Many, in fact most, would rather use the canopy and chaise lounges we supply, which are more comfortable than sitting in one of the upright camping chairs that come with the rented canopies. Not to mention, many people prefer to save the $30-$35/day for other uses. Yes, ideally a garage is the perfect place to keep beach equipment, unfortunately, being a typical beach condo, alas, there is no garage. Again, I am terrible sorry, we normally have good results and happy renters! I do appreciate knowing when things are not A1, thank you for your information, even if it was painful. This is exactly what worried me about allowing you to enter early. I will address these issues right away.

Respectfully,

Patricia

Thank you for renting with us and thank you for your feedback. Again, I apologize for the water issue, sometimes these things just happen. Turns out it was a broken mainline out on the street. I appreciate your understanding! Sounds like a house is what you all need for your group. I certainly understand that! ;-)