Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Here's the letter I wrote to the owner of this unit (which never received a response):Dear Owner of unit 539,We have enjoyed your unit. It is spacious and comfortable and love the decor (my mom is from Grand Island)!BUT...The pool heater is broken and has been broken our entire stay - Saturday the 24th through Tuesday the 27th (today). This was a huge disappointment for our family. This is half of our annual vacation and we and our kids LOVE to swim. We look forward to it so much and have been talking about our Mammoth trip ever since I booked our stay. This is our 3rd stay in Mammoth as a family. We stayed twice before at the Monache and swam morning and evening all our days there. This year we went in the jacuzzi together...but it's just not the same. The rep I spoke with at Mammoth Sierra (Joanna) said it was out of her control, and I know that's true. However, to have an ice cold pool at a resort for 4-plus days seems unfair to patrons, especially when we paid about $300/night (plus fees).I hope to hear back from you. Thank you for your attention._______The owner never responded to this email, but even more frustrating was that the people at the hotel front desk and also the rep at the property management company didn't care in the least! This is the downside of renting through HomeAway, VRBO and the like. If we had been guests paying the hotel directly I would have asked the manager for some compensation (and likely have received it). The rep from the property management company told me that people were still going in the pool, and I agreed that a pair of 10-year old boys seemed undeterred. We go to Mammoth a lot but Juniper Springs will NOT get our repeat business. Take our advice and stay at the Monache. Same cost but the upkeep and service are far superior.