Owner's Response: We are very sorry to see this guest thought Villa H-2 only deserved 2 stars. It is our goal for our guest to thoroughly enjoy their vacation while staying at Villa H-2. We believe Villa H-2 is once of the nicest units at the Villas complex. There are full color photos online so guest can see exactly what they are getting. While we manage this personal condo, we do not manage the grounds or outdoor areas of the Villas of St. George. CMS community management system manages the Villas Complex. The guest requested the community pool to be clean, so we absolutely called CMS directly and put this request in. I have never had a guest in over 4 years mention the community pool was dirty for a solid week, as CMS is off and on the grounds at the Villas every day. The guest failed to mention we came out to the property a minimum of 3 times during her stay. We are very sad the guest would say they contacted us and we did nothing. I personally sat at the condo over an hour on the phone with the owner of the condo and the internet provider, while the guest was there talking to me in the kitchen. Guest still had access to other open WIFI networks during this time, as they told us. Unfortunately, internet outages, etc., are out of our control. A maintenance worker came to the home twice, to grease the door tracks and get measurements on the broken handle. The condo was a back to back the day this guest checked in, and the previous guest that checked out that morning accidentally broke the door handle off. We had to order a new handle. The guest never mentioned or requested the inside or outside of the condo to need cleaning while I was there in person, or over the phone. We could have easily sent a cleaning crew mid-week. The condo was packed out out with guest personal items, living room furniture was moved around, guest had sandy bicycles inside the condo and they left bathtubs and sinks clogged with sand. We were very accommodating during their stay and we were kind enough not to leave a review on their VRBO profile of how they left the condo.