Location is great. Unit has been updated and is well-stocked. Oceanfront saltwater pool is a real gem.

My husband and I have used VRBO for many years, mostly very satisfied with our vacation rentals. This time was different. I booked about a month in advance for a 14 night stay, and paid in full. We've been to Kona before (a few times) and wanted to stay not in town, but close to town. We would also have to do some work while there, so AC was a must as we'd be in the unit working. Upon arrival, there was a notification on the counter that the AC was not working properly and not to use it. I immediately emailed the office of the management company; however, since check-in is not until 4pm and I emailed them shortly thereafter, they were already gone for the day. A repairman was scheduled for Day 3 of our stay, with a window of 10-12pm, and we elected to be present. It appeared the repair was more in-depth than originally thought as the repairman enlisted the aid of a second repairman to complete the job. Both were in our unit for a total of 2 hours and 20 minutes, and failed to sweep up the sheetrock dust from cutting a hole in the hallway ceiling. AC seemed to be working after that until our last day when the unit started dripping water again.

On Day 2 of our stay, we noticed a construction crew in the parking lot. One of the workers told us that they were installing two gates on the property to separate Casa de Emdeko from the retail space in front. Our unit was very close to the south side where construction was happening - lots of very loud jack hammering to install support posts for the gate. This construction continued daily for the duration of our stay. The management company, claimed they had no prior knowledge of this scheduled construction. While I have to take them at their word, this was no small project, something that had to be planned far in advance. As a customer, I would have appreciated it if this would have been disclosed on the VRBO listing, then I would have had a CHOICE whether to book there or elsewhere.

After MANY emails to many different people affiliated with the management company, for compensation for the inconveniences experienced, I was allowed a late check-out with no additional charge, and refunded back to my CC approx 2 nights rental fee. We departed on Oct 2, refund was processed on Oct 13.

Compensation is not adequate. I am not satisfied.

VRBO was better when it was only owners.