Sierra Park Villas #66, Updated 1 bedroom + 2 lofts / 2 bath, sleeps 6, free town shuttle stop!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. This condo is priced appropriately in our market for its size, features and condition (including the furniture). If you are looking for a high end property, we offer those as well, they are priced accordingly. If you have any questions about this, or any condo you are considering, please contact our office for assistance. We have staff available by phone or email, 7 days/week, 9am-6pm (pacific) to ensure you book exactly the property you want. As a professional property manager we post clear rules, expectations for departure, and potential fees or fines for ignoring those rules during your stay or after departure. We almost never actually fine anyone, because virtually all guests follow the rules. We don't ask for anything too hard: no linen stripping, no cleaning- just a few basics like trash removal, heat settings, run the dish washer, etc.). All guests must sign a contract when booking and these rules and fines must specifically be initialed for approval before completing the booking procedure. These same rules and fines are posted inside the unit to ensure there are no surprises. We believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters, as well as to our homeowners, who expect us to protect their home and investment. Our check out rules have good reasons for them. For example, failure to remove trash after your stay can invite bears to break in, causing thousands of dollars in property damage. Similarly, a vacant unit left unheated can have pipes burst; parking and noise violations can bring police or HOA fines on the property owner, etc. All our rules have similar logic, I don't have enough space here to explain them all, but call if you're concerned. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Mammoth Five Star Lodging conducts the most detailed cleaning and inspection routine in Mammoth in order to ensure we provide a consistently outstanding guest experience, minimize the impact of damage and failures on our guests and protect the interests of our property owners. On every departure we dispatch 3-4 staff members to each property to strip linens, clean and perform the most detailed property inspection in our market. If the next guest arrival is more than a day out, we also conduct an additional Quality Control (QC) check on the day of the next guest’s arrival to ensure nothing has changed in the property since it was prepped. Cleaning mistakes are addressed before the property is approved for guest arrival. Our housekeeping supervisor is extremely diligent and she assures me this unit was properly cleaned prior to arrival (she did the QC check herself). since fewer than 1% of our guests leave an unfavorable review (our housekeeping/cleanliness reviews speak for themselves) I do trust her. With that said, if you do encounter a cleaning problem, please notify us and we will send the housekeeper back to correct it (this guest did not call us). We manage about 65 properties and not one of them has central air conditioning (absolutely none are advertised as having A/C). We do provide fans in all the units and additional fans are available upon request (they made no such request). Mammoth Lakes is a mountain town at 9000’ above sea level. Our hottest days in the summer are in the 80’s. It is very breezy here year round. I am unaware of any property other than commercial spaces that are air conditioned in Mammoth. Like a beach town, you just need to open a couple windows. In the event of unseasonably hot weather, we do stock several portable air conditioning units and they can be rented for a delay fee (includes the electricity costs) with about 24 hours notice. Please call in advance to inquire/schedule a rental if you think you will need an A/C unit. If window screens were missing, it is likely due to the complex HOA performing seasonal maintenance. HOA's do not inform or coordinate with us on repairs/maintenance, unfortunately.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival (and we test remote batteries every time, but they die when they die). Our staff are human of course, so even if we hit 95%, that can still leave some problems for guests. Unfortunately, this guest never called us to give us a chance to correct anything. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who can help resolve problems during your stay. All of our properties have utensils, I assure you. Under covid regulations we have been required to prove we cleaned them- so we deliver kitchen items in the dishwasher, which is where they were when this guest checked out. They never opened it, never read our instructions telling them where to look, and never called for help (or we would have told them). Fortunately the COVID regulations were cancelled the day this guest departed, and we are now in the process of fully restocking our properties as before the pandemic. Mammoth Lakes is a small (4 square miles), rural town of just 7000 residents. We receive Internet service over one of just two fibre-optic trunks and the available bandwidth to the town as a whole is based on our small population. On weekends we can get 40,000 visitors and everyone in town must share the same Internet trunk. Mammoth's rural Internet works just like old style cable Internet- it slows when all the neighbors use it at once. We are unable to improve this, we're just a customer for another company's product. We require property owners to purchase high speed Internet with min speeds sufficient for streaming, and we test it on every inspection- but when competing with the neighbors, theres nothing we can do. We have an obligation to present the property to you in proper condition for your arrival, and we have to charge everyone the same cleaning fee. To make that work, we need you to return the unit to us in a predictable condition on your departure. Different guests have different ideas about what is appropriate to leave for our housekeeping staff. We explain up front what we expect, and the additional costs we will charge if you don’t do certain things (the labor for those things is not built into our cleaning fee, so having to do them costs more, we pass that along to you.) Just follow our check out procedures, and you wont be fined anything.

We stock 10 dishwasher pods per guest. There is an additional supply of pellets (info is in the How To Guide in the unit) and trash bags under kitchen sink. We are happy to bring more of any of these if needed, just call us at 866 Mammoth 9a - 6p, 7 days. Thanks for your business!