~Casa Catalina~Walk To Lake Location~Furnished With Essentials~

About Big Bear Vacations

Please take the time to read our listing thoroughly and completely to make sure that this is the right property for you. Your booking request and or confirmation of booking constitutes the acceptance of the below House Rules and complete acknowledgement of listing description, amenities and check-in procedures and rental policies. HOUSE RULES: AGE & CC REQUIREMENT- Big Bear Vacations requires a minimum age of 21 or older to reserve our homes. This property is a licensed and registered Transient Private Home Rental, regulated by City of Big Bear Lake municipal codes. The renter booking the property is required to sign an Occupancy Agreement, which will be provided by the Host via email after booking is confirmed. The guest whose name appears on the credit card charged for your reservation MUST BE PRESENT with valid photo ID at the time of check-in to release property keys. **PLEASE CALL WITH YOUR ETA ONCE BOOKING IS CONFIRMED** CHECK-IN IS REQUIRED AT OUR BIG BEAR VACATIONS OFFICE- NOT THE PROPERTY! Check In: 4pm Check Out: 10am No Parties, Events, or Smoking Allowed Big Bear Vacations- 41693 Big Bear Blvd, Big Bear Lake CA- 92315 (909) 866-8200 Standard Office Hours For Check In: Monday - Thursday : 8:00 am to 9:00 pm Friday : 8:00 am to 11:00 pm Saturday & Sunday : 8:00 am to 8:00 pm **LATE CHECK-IN OPTIONS ARE AVAILABLE!!** Please Call To Arrange This Option! PROPERTY CHECK / HOME QUALITY- You the tenant are financially responsible for any damages to our home during your stay. Big Bear Vacations homes are privately owned properties that are inspected prior to your arrival, however if there is anything that you notice or feel that we should be aware of please contact us within 1 hour of your arrival at (909) 866-8200 or you can send us an email to info@bigbearvacations.com. Please check upon arrival that your cabin has working heat, power, hot water, and the hot tub is working (if applicable) due to changing mountain climates and conditions. Big Bear Vacations does NOT offer refunds due to any circumstances outside of our control including but not limited to: weather or road conditions, acts of nature, mechanical or electrical failure or malfunctions with spas, TV's or other equipment, or the sighting of insects, bugs, or rodents. NEIGHBORHOOD TRANQUILITY- You are a guest of the owner and Big Bear and will be staying in a residential neighborhood area. Please understand that you agree to respect the tranquility of the neighborhood and those around you, and that disturbing the peace is a direct Violation of City Ordinance which could result in fines and or immediate eviction without refund. TRASH REMOVAL- Guests are required to remove & dispose of their trash to the proper dump site (Per City Code) provided at check in and to wash and put away their dishes prior to departure. Failure to dispose of trash properly will result in a disposal fee of $25 PER BAG REMOVED. OCCUPANCY & PARKING- Each property is licensed to accommodate a maximum number of guests (including children) and vehicles at any given time during your trip. It is very dangerous and illegal to over occupy any property as these regulations are set by the City or County and are non-negotiable. Winter snow will likely reduce parking by 1 vehicle, please plan accordingly and use common sense when parking in the winter months. NO STREET PARKING IS PERMITTED IN BIG BEAR. Violation of occupancy and parking regulations can result in fines, vehicles being towed, and possible immediate eviction without refund. HOT WATER- Mountain cabins are generally equipped with 15 - 40 gallon water heaters per home, depending on the cabin size and water heater type. It takes more hot water to heat in Big Bear for bathing comfort due to the low outdoor temps, meaning you will quickly deplete a 40 gallon water heater when showering, doing dishes and or laundry. In the event that you have loss of hot water, and can verify that it is engaged and working, you will need to allow for recovery time for the tank to refill and reheat your supply. PETS- Many of our homes are pet friendly and accommodating to your fur-babies however there is a non-negotiable pet fee of $10 per pet, per night in these particular homes. AMENITIES- Though most of our homes are fully furnished with the essentials, utensils, cooking supplies and linens, please note that Big Bear Vacations does not supply shampoos, soaps, hair dryers or laundry detergent. Being individually owned, each property amenities and offerings are listed to the best of our current and active knowledge, though some changes since the photos were taken and published are not completely guaranteed. INTERNET- Big Bear Vacations does NOT offer a Warranty for Internet use during your stay. This amenity and related equipment is offered to the guest “as-is” without warranty or guarantee of any kind. HOT TUB- If the hot tub/spa becomes non-operational at any time during your stay Big Bear Vacations will do our very best to repair or contact the owner's service company to repair in a timely manner for you. Big Bear Vacations does NOT offer any guarantees, refunds, or compensation if non-operational during your stay. WEATHER/SNOW REMOVAL- California Law requires that if traveling to Big Bear during the winter months (November to April) that you carry snow chains for your tires with you IN your vehicle. Snow removal is the responsibility of the guest. Shoveling may be required to gain access to the cabin, as well as decks, porches, BBQ and hot tub areas. A snow shovel will be supplied at the cabin for you, if you do not find one contact us right away and we will deliver this for you. **In the unlikely event that your rental home becomes unavailable to you for ANY reason during your stay, Big Bear Vacations reserves the right to offer a comparable property or to issue a full refund.** Violations of the above Guest House Rules/Code of Conduct by yourself or anyone in your party will result in the immediate eviction of your group without refund of rent, security deposit and the addition of possible city imposed fines to the reservation holder.