2/10 Terrible
Kerry K.
Jun 1, 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Bad experience / Unhappy user
I booked this property for my sister, daughter and myself to stay upon returning from Mexico with my family. After booking we noticed there was no communication from the host . We tried on numerous occasions to contact with no response. We landed in the USA and tried contacting again via messaging and phone calls . We drove to the property we tried calling still no response. We rang Vrbo who wasnt helpful as we were told to book another property with our own money and a refund of the first property would be refunded (ridiculous) we didn't accept. Instead we were left frustrated trying to find somewhere to stay, this was for over 4 nights imagine. The following morning I woke up to a text from the host informing me that the property was occupied ( couldn't I get that message from the start when I booked and message you ?). Any way i had to call Vrbo again regarding my refund which was refunded thank goodness. So for me and my family this was a bad experience as we do not live in the USA and had to struggle to find somewhere to stay after landing. I give both Vrbo and the host for the property a -0 score .
Kerry K.
Stayed 4 nights in May 2024