シエスタキーのパラダイス！

We appreciate the comments and will follow up on the mattress and the chair mentioned there with the owner. As to the heat - the HVAC unit in the apartment s connected to the tower, that controls heat for all units in the building. Unfortunately, the tower was failing during the highest demand for heat. We have supplied the appartment with 2 portable heaters, but it evidently was not enoug, but we wish to hear about all complaints during the stay and not after the departure when reading the review and getting a low score. We would have taken necessary actions to make their stay more comfortable and earn more stars.

We are sorry to hear our guests were not satisfied, because we have discussed the plumbing problem (the unit was without water for one day from 8:30 a.m. to 5 p.m) with them prior to their arrival and offered them another accommodation to stayed at. The building is undergoing a plumbing project with our unit scheduled to be worked on in October, but this was an emergency work, that has to be performed and the HOA notice came only few days before our guests arrival. Guests confirmed they will be fine staying there, taking a trip for one day, so we continued with the reservation and stacked the unit with drinking water for their arrival. We checked with them the day after no water day, everything was back running, no complaints. We hope there will be no more emergencies and our future guests can enjoy their stay in Harbor Towers. Monika Szkorupova, Property Manager

Hello, We are responding to current review submitted by Sandra. We wish they would contacted us with all issues they were experiencing during their stay and not after their departure, so we can take action right away. The rugs are placed there, because the carpet is light and we are trying to keep it clean especially in heavy traffic spots. If we knew they are a problem, we would remove them. The trash collection room is in the hallway and we have not had a complaint about it before, but understand and will ask the HOA to put sign on the door to limit hours of usage. Kitchen faucet - the faucet broke and we had to replace it . We asked guests if they plan on being home for the replacement and they said yes, otherwise we would have come and provide entry for the plumber. At the end, it is all about communication between managers, owners and guests; so for any future guests, please keep in mind we need to hear about issues, so we can act and make your stay better. Management

We welcome every comment from our guests, even those critical ones, because it helps us to improve our services for future guests. We were informed about the light bulb and the beach chairs few days after our guests arrived, but because they have not requested to correct it right away, we were under the impression it could wait after they depart. Here is a sentence from their e-mail: "We're certainly not asking anyone to come out especially, bit if there happens to be anyone working in another apartment in the Harbor Towers building, maybe they could pop in and sort the light out for us? If not it's not a big problem." We have already replaced beach chairs with new, Tommy Bahamas ones and replaced that one not working light bulb in the kitchen. The noise from generators was unfortunate and unplanned; caused by emergency repairs of the cooling tower by the management of the building for few days. It is all fixed now. Property Manager Monika