6/10 Okay
Zaida S., Centreville, VA
Jul 23, 2023
Liked: Location, listing accuracy
Disliked: Check-in, communication
So-so
I’m sure this review will come with a defensive rebuttal as all the other negative reviews do here but I have truly never had such a strange host experience in my life.
Condo was fine, nicely decorated and had all the fixings of the kitchen and a great view. The bed was uncomfortable so we ended up using the couches instead which wasn’t ideal but doable. Check in process and all communication was done via text which made me uncomfortable as there would be no record with VRBO of conversations and I later learned why.
Upon check in, I had to sign a hand written agreement (literally on a piece of paper?) saying to leave it as I got it with no specific directions regarding what the expectations were. We did not wash our sheets as the listing states their cleaning practices are that they wash the linens and towels at a certain temperature and sanitize between visits. Driving home I received a text stating “ So when you ask me what you needed to do when you checked out and I told you to leave it like you found it you chose not to do any laundry or cleaning so now there will be a charge for cleaning and laundry”
1) I never asked, I followed the ad.
2) I’ve never had a host speak to me so condescendingly
We cleaned the best we could with the cleaning equipment we had provided to us- which was outdated and low quality. We made the mistake of assuming they followed the cleaning procedures they have advertised and will pay for it. Oh well. I hope they at least fix the bed.
Zaida S.
Stayed 7 nights in Jul 2023
