Debra was nice and helpful. She even answered my phone call at 11:30pm. She did everything she could possibly do to make our stay relaxing and welcoming. However, the resort itself was not prepared for our stay. We were locked out of our room on two separate occasions because the battery for the key code went dead during our stay. I feel like this should've been checked before we arrived. You can tell if the battery is going dead if a red light flashes right before the green light giving you entrance to the room. First time was at night after dinner at about 9pm. No maintenance person was on site at the time. After an hour and fifteen minutes, they were able to get us in the room but could not fix the key code itself. They said they would have it fixed first thing in the morning and to let them know when we woke up. We left early next morning for siesta key at 9am, we let the resort staff know, we came back at 4pm, and we were still locked out. We were able to get in after about 30 minutes. The room was ok, but the floor had sand on it when we arrived. We had to keep our shoes on the entire time in the room or our feet would turn black on the bottom. This made getting in and out of bed kind of awkward. The sliding glass door to the balcony came off track several times, as well. The room did have all the amenities mentioned. The beds were comfortable and linens cleaned. Great view from the balcony. Plenty of towels, beach necessities, and dishwear. I give three stars because Debra was very helpful and understanding, the room was as described and came with everything mentioned in the listing. However, being locked out multiple times and dirty floors kept me from rating any higher.