Working with Lori (owner) was great at first. House was very nice and would have been rated better except for: 2nd fridge didn't keep food cool, dishwashers didn't clean dishes, washer made clothes smell musty, dryer didn't dry well and ONE BIG ISSUE....When we booked our trip, I insisted that my husband purchase the "hurricane insurance" and thankfully we did because Hurricane Hermine came that week! We were evacuated off the island for 2 days (Wed & Thurs) and had to get a hotel 2 hours away. The rest of our family decided to go back home and not get hotels (didn't want to pay for hotel just to possibly come back for one day). When we contacted Lori about the insurance, she at first told us policy was with CSA so we called them. That company said they didn't even offer that type of insurance. So we called VRBO who directed us back to Lori. After much back and forth, we learned that Lori was supposed to purchase the policy but never did. She later told us she quit purchasing them. She at first offered to give us our insurance policy money back (Which was only a fraction of what she owed per the policy she should have purchased) and after countless back and forth emails she finally refunded us a PORTION of the amount we were due. She used every loophole and technicality to try to get out of paying us. She was impervious to reason. I just assumed that purchasing this policy protected us. So ASK for a copy of your policy, policy #, and company used if you "purchase" one. I found the whole situation to be very unprofessional and her to be quite insensitive of our situation. Lori, if you read this, I want you to know that your home is lovely and I had intended to rate you very highly. Our family looked forward to renting your house again but after all of this, we will not deal with you again. I am so very disappointed in the way this was handled and to be honest, had I known you would act like this, I would have rented from someone else from the beginning. We took care of your home. We did everything we could think of to protect your home and belongings before we evacuated. We spent most of the morning Wednesday storm-proofing. Then we spent all day Friday unpacking, cleaning inside and out and helping maintence crews locate and fix damages. We treated your property as if it were our own. I hate it had to end this way. We feel that others need to be warned about the "policy" issue and I think they need to know how you handled it. It's a character issue.