Bleu Bay Beach Cottage - Sove over vandet

We’re relatively new to VRBO. Previously, guests have discovered us primarily through word of mouth and a local website. We have had countless glowing reviews and many repeat guests. You can read some of their comments at our Guest Book in our website beachcottage.us. The statements and tone in this VRBO review were surprising. The guests who came immediately after this disappointed guest raved about how wonderful it was—they enjoyed the bay and the Pt. Reyes National Seashore in the daytime and the stars at night from the spa. I believe the reviewer misinterpreted discoloration from the salt sea air on the sidewall of the spa as “crud”. The spa and water are completely sanitary. There is a bromine dispenser floating in it constantly and the cleaning staff treats the water after every use. The following guests confirmed that the water was clear and clean. A new spa heater and pump were just put in just last year. When I spoke with the husband of the unhappy guest I suggested that he add some Spa Perfect to the spa, which is a natural enzyme product that can remove films from things like sun lotion. Since my next guests were so happy with the hot tub and the cleaning person didn’t find anything wrong, I assumed all was fine. I checked after the next guest’s stay and the water was quite clear, but to be sure I had the cleaning person empty the tub completely and refill it. I did call the guests about the refrigerator. The cleaning staff who were at the cottage shortly before these guests arrived thought the frig might not be cool enough in the lower section. I hired the best appliance repairman in the County to check it-- a small part was needed that he didn’t have, so he ordered it that day. The freezer was fine, so he took ice from the freezer, and put it in the lower section to provide supplemental ice-box effect. This kept things reasonably cool in the lower section. I called the guests again before they left to check on the spa and frig. The weekend guests who came in next had no problem with the refrigerator in its interim condition. On Monday, as soon as the repairman had the part, he replaced it, and this six year old refrigerator was like new again. I did all I could to be “on top of this”. I’m sorry this guest wasn’t happy. Fortunately though, this experience was unique in our several years of guests, and again you can read some of the many wonderful things they say at our website: beachcottage.us

Thank you so much for the great review Tina, we are so happy you enjoyed your stay! We hope to host you again sometime.