We traveled to PCB with two other families, our condo was voted as the most clean and best decor. We received all of our check-in information 30 days before we arrived. Upon arrival the condo was cool and very clean as well as spacious for a two bedroom. We had our four children, (two teens, two kids, and a toddler-4yr old) and we had plenty of space. We even had room to entertain/bunk up for additional children while their parents cleaned the condo they were staying in (different owner and dirty condo). The owner answered my phone call when I called to ask informational questions about the area. The beach service provided was awesome. Of the two other families we traveled with only one other was given the beach service benefit. This was great for us because my children were only interested in the beach and sand. The view was breathtaking! The balcony is large and can be accessed from both bedrooms and the living room. We ate breakfast on the days it wasn't raining. The Alvin Island store next to the garage gives a discount if you are a splash guest. There are also some places in Pier Park as well, the resort gives you a website to search on in the garage lobby. We walked around the Pier Park and had a blast, reminded me of our market street shops we have at home. We ate at Bayou Bill's, the food was decent. We cooked most of the time because it can get expensive to feed a family of seven. Overall, we had a wonderful time and will probably return in the future. If we travel with our same group, we'll look at this owner's other properties since our stay and experience was so great. Not sure why the first review had such an unpleasant experience, there was a few times we had to shut the unit off because it got so cold, I keep my house at 70 degrees.