Owner's Response: It's unfortunate that you didn't enjoy your stay. I wish that your story was consistent. The Guests called me the day of check-in hysterical. She asked me if the home allows pets. I tell her the home is pet friendly and that is listed on vrbo. She then states that her daughter is allergic to dogs and can't breath in the house. I asked her what is was that she wanted. She said a refund. I said that I can't give her a refund based on the fact that the home is listed as pet friendly. Her husband then took the phone and then all of the sudden the home was a disaster. Filthy carpets, dogs hairs all over the place, bugs, mold on and on. At this point I asked them to send me pictures of these issues. I received a picture of a cob web in the basement and some debris(dust) under a cabinet. All the bathrooms are fully functional. There was a small crack in one toilet seat and the seat was replaced. I have a text stating how there kids went to play pool. They took the que tips. I have text also stating that the kids didn't touch the pool table after they were charged for the tips. The cleaning crew ended up going to the house that evening and saw none of these issues. They took pictures to prove the home was clean. The carpets were not filthy or coming apart, no human hairs all over the house. No giant red ants. And again, they failed to send me pictures of any of this. There will be new pictures of the house to prove that these are bold faced lies. I will repeat that I asked them to send me pictures of theses issues in which they failed to do. Nor have they stated there original complaint of there daughters allergic reaction to dogs. No pics of anything that they complained about. Saying that bears are frequently seen on the property says it all, RIDICULOUS! The basement is unfinished yet is not in bad condition. I will be making sure that vrbo knows about this family as they are quite dishonest. I have texts from them to prove this.