We stayed for 10 days at Ileina's Hanalei House in November. There is no doubt that this rental is in a great location. We loved being able to walk to the beach. The house met out needs, although we found the washer/dryer was very old and did not adequately clean our clothes...that being said we didn't complain about this during our stay. The layout of the house was not ideal for our 2 families with small children, as the kids were not old enough to be on another floor (2 bedrooms are on the main floor and 1 bedroom upstairs). I wish I had thought about this before booking. All in all we had a fabulous time...mostly because Hanalei is such a magical place. Unfortunately, our memories of our stay have been soured by our experience after we left. As we were leaving the property manager/cleaner was at the house and asked why our mattress cover was backwards. I had washed the cover (something I do at rentals and once a week at our own house). I was peppered with questions asking whether my children had accidents on the mattress and if that was why I had washed the cover. The cleaner insisted she felt damp spots on the bed. I inspected the bed with her and disagreed that I didn't feel dampness or smelled anything...there were no stains or damage to the mattress in the areas the cleaner pointed out. Our daughter, (the only child not in diapers all the time) was sleeping on a completely different mattress. Imagine my shock when the owner sends me an email 3 weeks later saying she is keeping our ENTIRE damage deposit because of the ruined mattress! I sent 2 emails explaining my interaction with the cleaner. I did not hear a respond and finally just asked for the owner to confirm she received my emails, which she did in a 2 sentence email. I asked for some pictures of the damage and received no response! I am more than happy to pay for damages or even extra cleaning if I believe we were the cause, however, I feel completely taken advantage of in this situation. Of course, it is my word against the cleaners, but we are a family who respects people's property. I do not normally write reviews, but I feel compelled to just warn other families to be a bit wary and potentially even take pictures of any damages you see in the house..I know I will do this at future rentals...just in case you are accused of causing them! I am trying to remember the good memories we had in Hanalei and not let this experience cloud them.