Owner's Response: The empty propane cylinder for the gas grill was an oversight on our part. A new property manager took over duties in July, 2015 and the empty tank was due to that individual's learning curve. Louis D was reimbursed for his time and trouble. Prior to their arrival we were unaware of his need for a full king bed, one of which is in the upstairs BR. Louis D also informed us, again after the fact, that his mobility issues prevented him climbing stairs. Had we known, we could have anticipated and avoided this issue. Most of the furniture that Louis D refers to as dated is furniture we inherited from our families or was made by my father. All the furnishings are shown in great detail in the online photos so we were not misrepresenting the property when Louis D made his decision to rent the cottage. Louis D was dissatisfied with the water pressure. The cottage has a well and septic system as do all properties in our neighborhood. Louis D's characterization of it as "no pressure" is untrue and unfair. Since we began living in and renting the cottage in 2005, this is the ONLY complaint we have EVER received about water pressure. As I explained to Louis D, we added the entryway a couple of years ago, along with the covered walkway to the garage. Photos of the construction can be found on the cottage's Facebook page and our long term plan is to enclose the walkway. Due to the pitch of the entryway roof and its intersection with the walkway roof there was no other way to complete the structure and install the storm door. In Downeast Maine storm doors are mandatory because of the possibility of inclement weather year round, especially on waterfront cottages such as ours. The storm door screens also provide guests with the ability to let in fresh air. Louis D indicated that his grand daughter had had the trouble with the door and we are glad she was able to navigate her difficulty. What I cannot understand is why Louis D stated in his inquiry and in our phone conversations prior to his arrival that only he and his wife would be staying at the cottage, when in fact, all three bedrooms were used, as my wife and I discovered when we arrived to clean the cottage. We are honest, forthright and proud of our two Maine cottages and do not misrepresent them in our listings. We treat others as we expect to be treated, unless proven otherwise. By his actions, Louis D has proven otherwise and I find it difficult to understand why a businessman like him would do so.